Manage leads that arise from different potential sources.

Increase efficiency/accuracy of forecast and sales to meet a exponentially growing market.

Implement a easy to use web-based system to support sales/order/service activities

Service being critical to current and future business was suffering due to disparately managed system, and unification of processes and systems was essential. Nearly 7000 installations with no upto date information on Warranty/AMC and service history.

Needed to connect sales/marketing/customer service and customers through a real time common system.

Lack of organized customer/sales/instrument/service records led to loss of revenue and market share inspite of being a global leader in other geographies. Lost opportunities were mounting every month.

Key marketing/sales and customer care people involvement along with Resilient’s past industry experience was put to use while understanding the user need.

The solution was aligned to Global MNC business process and standards and made futuristic in line with business expansion and growth plans.

Resilient solution developed to align and integrate with standard ERP’s like SAP, ORACLE APPS, others.

Lead/Opportunity management with inbuilt lead qualification process.

Activity management with outlook integration.

Mobile sales using laptops/blackberry and SMS enablement.

Marketing for campaign management.

Sales order management and up to date service delivery information.

Service management module for complete after sales care.