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Resilient Bill Point facilitates DISCOMS to create an environment of sustainable growth and achieve quarter on quarter increment on ROI with a customer focused approach, 360° view of business, derive accountability, promote transparency, increase reliability of data for rapid decision making, address ageing workforce through use of technology and avoid human interference, all resulting in reduced AT & C losses.

Bill Point, a best of the breed, End to End Customer Service and Billing Solution and ready to implement for the Utility sector. Built on open source platform, the solution is a low cost-to-serve product with quick ROI’s and enhanced customer satisfaction.


Bill Point Covers industry standard process like

  • New Connection/Additional Connection
  • Disconnection/Reconnection
  • Meter Data Collection
  • Billing
  • Payment Collection
  • Web Interface for Consumers
  • Online Payment Collection
  • Asset Management and Maintenance

Must Have Interfaces Covers

  • Document Management
  • Workflow for Approvals
  • Geographical Information System for Spatial Data
  • Payment Gateway
  • Hand Held Device
  • Customer Portal
  • SMS Gateway & Email Alerts

Salient Features

  • Single window system for consumers or customers
  • Spot Billing/On Street Billing through Hand Held Device
  • Spot Collection
  • Electronic Approval Process
  • Online Payments (Net banking/Credit card) for consumers
  • Easy to configure Service Level Benchmark and Escalation Policy
  • Locate assets through Geographical Information System (GIS)
  • FLAT and Telescopic Tariff structure
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